Starbuck Academy · Grow
Manager Skills: Giving Feedback
Feedback your team can hear, use and act on
A short, practical course for managers and team leaders who want feedback to feel less awkward and more useful. In five video lessons you learn to give recognition that lands, raise developmental points clearly and kindly, and make feedback a normal part of how your team works.
Why feedback is worth getting right
When people hear nothing from their manager, they rarely assume all is well, and small issues quietly grow. Yet most managers put feedback off, worried about upsetting someone or getting it wrong. This course gives you simple structures you can use the same day, including situation, behaviour, impact from the Center for Creative Leadership. Each lesson ends with a real conversation to have at work, so the skill builds week by week.
Who it is for
For managers and team leaders at any stage, from those leading a team for the first time to experienced managers who still find feedback conversations hard. It suits anyone who wants a clear, humane approach they can use straight away.
What you will be able to do
- Understand why feedback matters and avoid the common ways it goes wrong
- Give specific, sincere recognition that shows people what to keep doing
- Plan developmental feedback using situation, behaviour, impact and a question
- Handle defensive, upset or silent reactions calmly and agree clear next steps
- Ask for and receive feedback on your own leadership
- Build a regular feedback rhythm in your team
Five lessons
Why feedback matters and goes wrong
What feedback is for, why managers hold back, and the familiar traps, with a feedback audit of your last two weeks.
Recognition that lands
How to make recognition specific, sincere and fair, using a recognition log across a real week.
Developmental feedback with SBI
Situation, behaviour, impact plus a question, with a planner for one conversation you have been putting off.
The feedback conversation
Opening well, listening, handling reactions and agreeing what happens next, with a conversation guide.
Building a feedback habit
A regular feedback rhythm for your team, feedback between colleagues and feedback on yourself.
What is included
Five short video lessons you can watch on any device, workbook pages and a practical tool for every lesson, the full Manager Skills: Giving Feedback workbook to download, a five-question knowledge check per lesson, a certificate of completion showing 2.5 estimated learning hours, and 12 months’ access. A one-off payment of £49 per person inc. VAT.
How your learning time adds up
Your 2.5 estimated learning hours are made up across five lessons of about 30 minutes each:
- Watching the five short lesson videos: about 15 minutes (about 3 minutes each)
- Reading the lesson notes and workbook pages: about 40 minutes (8 minutes each)
- Working through the practical tool for each lesson: about 40 minutes (8 minutes each)
- Planning each workplace task: about 30 minutes (6 minutes each)
- Completing the five-question knowledge check after each lesson: about 25 minutes (5 minutes each)
Total: 2.5 estimated learning hours. Carrying out each workplace task at work is in addition to this.
Knowledge checks: every lesson or module ends with a short multiple choice knowledge check. The pass mark is 80% and you can retake a knowledge check as many times as you need.
Who designed it
This programme was designed by ICF credentialed coaches at Starbuck & Associates, led by Paul Starbuck, our Founder and CEO and an ICF Master Certified Coach (MCC). Every lesson draws on our coaching and leadership development work with organisations in the UK, Europe and around the world, and each programme is reviewed regularly to keep it current.
Before you start
This course is general learning and development content and is not professional advice. Always follow your own organisation’s policies, and take specialist advice on legal, medical, financial or HR matters.
