Effective Date: 20th February 2025
1. Introduction
Welcome to Starbuck Academy, operated by Starbuck & Associates Limited (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (https://academy.starbuckassociates.com/) and enrol in our courses.
We are committed to protecting your privacy and ensuring transparency in our data practices in compliance with the UK GDPR and the Data Protection Act 2018.
If you have any questions, please contact us at academy@starbuckassociates.com
2. What Data We Collect
We collect the following types of personal data:
• Account Information – Name, email address, and password when you create an account.
• Payment Details – Billing information (processed securely through our payment provider; we do not store card details).
• Course Progress Data – Information about courses you enrol in, completion status, quiz results, and any feedback submitted.
• Support Queries – Communications when you contact our support team.
• Marketing Preferences – Information on whether you have opted in or out of promotional emails.
• Technical Information – IP address, device type, browser type, and cookies (see Section 6).
3. How We Use Your Data
We use your personal data for the following purposes:
• To process your enrolment and payments for courses.
• To deliver and improve our online courses by tracking progress and engagement.
• To send important course-related communications (e.g., reminders, updates, and certificates).
• To respond to your support requests.
• To send you marketing communications (if you have opted in).
• To ensure website security and fraud prevention.
4. Sharing Your Data
We do not sell your personal data. However, we may share your data with:
• Payment processors (e.g., Stripe, PayPal) to process transactions securely.
• Learning Management System (LMS) providers to deliver course content.
• CRM and email marketing tools (HubSpot) for managing communications.
• Regulatory bodies if legally required (e.g., tax authorities).
All third parties are required to protect your data and comply with data protection laws.
5. Your Rights Under GDPR
You have the following rights regarding your personal data:
• Access – Request a copy of the data we hold about you.
• Correction – Request corrections to inaccurate data.
• Deletion – Request the deletion of your data (“right to be forgotten”), except where we have a legal obligation to retain it.
• Objection & Restriction – Request to stop certain data processing (e.g., marketing).
• Data Portability – Request your data in a structured format for transfer to another provider.
To exercise your rights, contact us at academy@starbuckassociates.com
6. Cookies & Tracking
We use cookies to enhance your experience. You can manage cookie settings through your browser. For more details, see our [Cookie Policy] (insert link).
Types of cookies we use:
• Essential Cookies – Necessary for website functionality.
• Analytics Cookies – Help us understand how users interact with our site.
• Marketing Cookies – Used for personalised advertising (only if you opt in).
7. How We Protect Your Data
We implement security measures to protect your data, including:
• Encrypted payment processing.
• Secure login with password protection.
• Restricted staff access to personal data.
• Regular security audits.
8. Data Retention
We keep your personal data only as long as necessary for the purposes described above. Retention periods:
• Account & course data – Retained while you have an active account.
• Payment records – Kept for 6 years for tax compliance.
• Marketing preferences – Kept until you opt out.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of any significant changes via email or website notice.
10. Contact Us
If you have any questions or concerns about this policy, please contact us at:
Starbuck Academy
Email:academy@starbuckassociates.com
Address:
