FAQs

You will receive an email with your login details. Visit the Starbuck Academy website and enter your username and password to access your dashboard.

Click on the “Forgot Password” link on the login page and follow the instructions to reset it. If you do not receive a reset email, check your spam folder or contact support.

Once logged in, your dashboard will display your enrolled programmes. Click on a programme to open its lessons or modules.

We recommend using a laptop or tablet for the best experience. The platform works best with Google Chrome, Microsoft Edge, or Safari. Ensure your browser is up to date for optimal performance.

Team Effectiveness – STEP™ has 12 modules: an introduction, ten core modules and a final module, with a short survey at the start and at the end, making 14 steps in all. Each core module includes learning content, a workbook, worksheets, a team task and a knowledge check. Our other programmes are made up of short video lessons, each with workbook pages, a practical tool, a workplace task and a knowledge check.

Each STEP™ module takes about 75 to 80 minutes, and the whole programme is 15 estimated learning hours. Lessons in our other programmes take about 30 to 60 minutes each, including the workplace task. Every programme page shows its estimated learning hours and how they are made up.

Yes, the modules are designed to be completed in sequence to ensure a structured learning journey.

Yes, you can return to previous modules at any time to review content and reflect on your learning.

The programme is self-paced, so you can progress at your own speed. However, we recommend staying on track to get the most out of the learning experience.

Your progress is automatically tracked within the Starbuck Academy. You can view your completed modules and upcoming content on your dashboard.

These assessments measure your development throughout the programme, helping you reflect on your progress and identify key areas for growth.

Yes. Every lesson or module ends with a short multiple choice knowledge check. The pass mark is 80% and you can retake a knowledge check as many times as you need. Some programmes also include reflection exercises, which are not marked.

You can return to incomplete modules at any time. However, you must complete all modules to receive a certificate of completion.

At the end of every programme we ask you to complete a short feedback form, and Team Effectiveness – STEP™ also has a survey at the start and at the end. Your answers help us check that each programme meets its learning outcomes and keeps improving.

A link to the feedback form is on every programme page, ready for when you finish. The STEP™ surveys sit inside the programme as their own steps.

All feedback is confidential and used only to improve the programme. Summary insights may be shared with organisations in an anonymised format.

Try refreshing your browser or clearing your cache. If the issue persists, contact our support team for assistance.

You can email our support team at academy@starbuckassociates.com for assistance with technical issues or programme-related questions.

Ensure you are using a recommended browser (Chrome, Edge, Safari) and that cookies are enabled. If the issue continues, log out and back in or contact support.

Yes, the Starbuck Academy is mobile-friendly, but for the best experience, we recommend using a laptop or tablet.

Coaching support is available as an optional add-on. If you or your organisation are interested, please contact us for more details.

Yes, in-person sessions can be arranged for organisations that want additional support. Speak to your programme administrator for more details.

Yes, we offer tailored coaching support for teams. Contact us to discuss available optio

Your dashboard will indicate when all modules are marked as complete. You will also be invited to share your feedback.

Yes. Once you have completed every lesson or module and passed each knowledge check, you can download a certificate of completion showing your name, the date and the estimated learning hours.

Yes, your certificate will be available for download from your dashboard once you have completed the programme.

The presenters in Starbuck Academy video lessons are AI-generated avatars, created under licence using Synthesia. They are not real people. Our programme scripts, workbooks and tools are developed with the help of AI and are written and reviewed by ICF credentialed coaches at Starbuck & Associates, led by our Founder, Paul Starbuck, ICF Master Certified Coach, before they are published.

Every programme is developed with the help of AI and written and reviewed by ICF credentialed coaches at Starbuck & Associates, led by Paul Starbuck, ICF Master Certified Coach. Each one is checked before it is published and reviewed at least once a year.

No. Our diagnostics are self-assessments scored automatically from your own answers, to guide your development. The Organisational Readiness Checker gives general guidance only and is not legal, HR, health and safety or medical advice.