FAQs

You will receive an email with your login details. Visit the STEP Academy website and enter your username and password to access your dashboard.

Click on the “Forgot Password” link on the login page and follow the instructions to reset it. If you do not receive a reset email, check your spam folder or contact support.

Once logged in, your dashboard will display your enrolled courses. Click on the STEP Programme to access the modules.

We recommend using a laptop or tablet for the best experience. The platform works best with Google Chrome, Microsoft Edge, or Safari. Ensure your browser is up to date for optimal performance.

The programme consists of 11 self-paced modules designed to develop team effectiveness. Each module includes interactive content, exercises, and reflections.

Each module typically takes around 60–90 minutes, but this may vary depending on your engagement with the exercises and reflections.

Yes, the modules are designed to be completed in sequence to ensure a structured learning journey.

Yes, you can return to previous modules at any time to review content and reflect on your learning.

The programme is self-paced, so you can progress at your own speed. However, we recommend staying on track to get the most out of the learning experience.

Your progress is automatically tracked within the STEP Academy. You can view your completed modules and upcoming content on your dashboard.

These assessments measure your development throughout the programme, helping you reflect on your progress and identify key areas for growth.

Some modules may include knowledge checks or self-reflection exercises, but there are no formal assignments or graded assessments.

You can return to incomplete modules at any time. However, you must complete all modules to receive a certificate of completion.

These surveys help us understand your learning experience, identify areas for improvement, and ensure the programme delivers the best possible impact.

A link to the survey will be provided at the end of each module. You can also access past surveys from your dashboard.

All feedback is confidential and used only to improve the programme. Summary insights may be shared with organisations in an anonymised format.

Try refreshing your browser or clearing your cache. If the issue persists, contact our support team for assistance.

You can email our support team at [insert support email] for assistance with technical issues or programme-related questions.

Ensure you are using a recommended browser (Chrome, Edge, Safari) and that cookies are enabled. If the issue continues, log out and back in or contact support.

Yes, the STEP Academy is mobile-friendly, but for the best experience, we recommend using a laptop or tablet.

Coaching support is available as an optional add-on. If you or your organisation are interested, please contact us for more details.

Yes, in-person sessions can be arranged for organisations that want additional support. Speak to your programme administrator for more details.

Yes, we offer tailored coaching support for teams. Contact us to discuss available optio

Your dashboard will indicate when all modules are marked as complete. You will also receive a final survey to reflect on your journey.

Yes, upon successful completion of all modules and surveys, you will receive a digital certificate of completion.

Yes, your certificate will be available for download from your dashboard once you have completed the programme.