STARBUCK ACADEMY · GROW · FREE TASTER

Manager Skills: Managing Performance

Help your team do their best work, starting with clarity

A free taster of Manager Skills: Managing Performance, a short course for managers and team leaders. It gives you the idea and the tool from lesson 1, so you can agree one clear expectation with someone in your team this week.

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What this taster gives you

Why many performance gaps start with unclear expectations
Outcome, standard and measures: a simple model
A worked example from a busy manager
Space to agree one clear expectation and check it has landed

Your free taster

A practical first step from the course: setting expectations that are clear to you and to the person doing the work. It takes about 20 to 30 minutes. Print it or type into it, and keep it with your notes.

Manager Skills: Managing Performance: Free Taster Download

Inside the full course

1 It starts with clear expectations. Tool 1: The Expectations Agreement.
2 Regular performance conversations. Tool 2: The One-to-One Planner.
3 Spotting underperformance early. Tool 3: The Five Causes Check.
4 Addressing underperformance fairly. Tool 4: The Performance Support Plan.
5 Getting the best from good performers. Tool 5: The Stretch and Growth Plan.
Knowledge checks. Five questions after each lesson.
Certificate. A certificate of completion when you finish.

READY FOR THE FULL COURSE?

Manager Skills: Managing Performance

Five short video lessons, each with a practical tool and a workplace task, plus knowledge checks and a certificate of completion.

£49 per person, one-off, inc. VAT

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