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Manager Skills: Handling Conflict

See the conflict in your team clearly, and act early

A free taster of Manager Skills: Handling Conflict, a short course for managers and team leaders. It gives you the core idea from the first lesson and a practical tool to use with your own team this week.

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What this taster gives you

The difference between task, relationship and process conflict
How healthy disagreement turns personal, and the early warning signs
The Team Conflict Map to see where each disagreement stands
Clear guidance on when a situation must go to HR

Your free taster

A practical first step from the course: seeing the conflict in your team clearly, and knowing when to step in. It takes about 20 to 30 minutes. Print it or type into it, and keep it with your notes.

Manager Skills: Handling Conflict: Free Taster Download

Inside the full course

01 Healthy and unhealthy conflict. Task, relationship and process conflict, and the Team Conflict Map.
02 Your own conflict style. The five Thomas-Kilmann modes and the Mode Chooser.
03 Interests not positions. A question bank, common needs and reframing: the Interests Finder.
04 Mediating between two team members. A step by step Facilitated Conversation Guide.
05 Preventing conflict before it starts. Clear roles and a Team Agreement Builder.
Course workbook. Key ideas, reflection questions and all five tools in one place.
Knowledge checks and certificate. Short checks after each lesson and a certificate of completion.

READY FOR THE FULL COURSE?

Manager Skills: Handling Conflict

Five short video lessons, each with a practical tool and workplace task, to help you handle team conflict, mediate between two people and prevent avoidable friction.

£49 per person, one-off, inc. VAT

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