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Manager Skills: Difficult Conversations

See which conversations you are putting off, and why

A free taster of Manager Skills: Difficult Conversations, a short course for managers and team leaders. It gives you the first idea and tool from the course to use in your own role this week.

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What this taster gives you

Why difficult conversations get put off
What avoidance costs the person, the team and you
The Avoidance Audit to list and rate what you are putting off
A simple way to choose which conversation to have first

Your free taster

A practical first step from the course: seeing which conversations you are avoiding, and what waiting is costing. It takes about 20 to 30 minutes. Print it or type into it, and keep it with your notes.

Manager Skills: Difficult Conversations: Free Taster Download

Inside the full course

01 Why we avoid difficult conversations. Why we avoid them, what it costs, and the Avoidance Audit.
02 Preparing for the conversation. Facts, impact, what you need and their view: the Conversation Planner.
03 Opening the conversation. A clear, kind first minute: the Opening Lines Builder.
04 Staying calm when it gets heated. Emotions, silence, defensiveness, tears and anger: the Calm Under Pressure Reset.
05 Agreeing next steps and following up. Actions, records, follow-up and when to involve HR: the Follow-Up Record.
Knowledge checks. Five short questions after each lesson.
Certificate. A certificate of completion when you finish.

READY FOR THE FULL COURSE?

Manager Skills: Difficult Conversations

Five short video lessons, each with a practical tool and workplace task, to help you prepare for, open, steady and follow up the conversations managers find hardest.

£49 per person, one-off, inc. VAT

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